Why Do I Need to be Culturally Fluent?

On October 7, 2019

Cultural competence drives higher sales, forges stronger partnerships with clients and suppliers, stokes greater engagement with employees, and most importantly sparks innovation. Why isn’t it enough just to hire a diverse workforce? Diversity without culturally adaptive leaders will struggle to create the work environment that allows innovation to thrive. Good intentions are simply not enough to […]

On July 14, 2017

By Donna Fullerton and Jane Hyun America’s multi-billion-dollar cosmetics industry thrives on consumers’ thirst for novelty—the next new service, formulation, or product—delivered through targeted messaging, packaging and promotion. While the United States is home to the largest cosmetics market in the world, there is perhaps no nation that prioritizes innovations in beauty and skincare as […]

On September 30, 2016

Guest Post for The Inclusion Solution Fluent Leader (n.) – An individual who investigates the differences between his/her position and those of his/her team members. This leader does not require others to adapt to his/her style, but adapts his/her own style in order to meet team members partway to bridge the distance. (Source: Flex/The New […]

On June 7, 2016

Recently, I came upon a riveting documentary called RED ARMY, which follows the lives of Soviet hockey players who were recruited to play for the National Hockey League. Now, hockey is an acquired pastime for me. I used to think it was all about the fights…but once my kids started playing the game, I began […]

On February 5, 2015

Guest Post for The Inclusion Solution I heard this comment in a critical conversation with a corporate executive I met on a flight returning from the west coast. My profession doesn’t always lend itself to easy plane conversation, but this gentleman seemed to sincerely express interest in my work, and his question exemplified the minds […]

On March 26, 2014

Guest Post for Management Excellence by Art Petty The face of the global workplace has changed forever. Chances are good that your company is already comprised of workers from around the world as well as multicultural employees in North America; more women are in the workforce (about 50% in the U.S.) than ever before, and […]

Why Do I Need to be Culturally Fluent?

The K-Beauty Revolution: How Culture Drives Innovation

Flex– Part 2: Becoming a Fluent Leader

How Do You Lead a Diverse Team? Lessons on Culture from a National Hockey League Coach

Flex– Part 1: Questioning Our Default Mode

The Art of Cultural Fluency in Leadership